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1. Return & Exchange Window

Return or exchange requests must be raised within 7 days of delivery.

Requests raised after this window cannot be accepted.

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2. Eligibility Criteria

To be eligible for a return or exchange:

• The product must be unused, unwashed, and unworn
• All original tags, packaging, and labels must be intact
• The item must be in resalable condition

Any product failing quality checks will be sent back to the customer.

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3. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Custom-made or personalised pieces
• Items purchased during sale or promotional offers
• Products damaged due to misuse, washing, or wear
• Minor colour or weave variations due to handloom and natural dyeing (these are not defects)

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4. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item:

• Please contact us within 48 hours of delivery
• Share clear images/videos of the issue along with your order number

Requests beyond this time frame will not be accepted.

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5. How to Initiate a Return or Exchange

To raise a request, WhatsApp or email us with:

• Order number
• Reason for return/exchange
• Supporting images (if applicable)

Once approved, our team will guide you through the next steps.

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6. Reverse Pickup

• Reverse pickup is arranged subject to serviceability
• If reverse pickup is unavailable at your location, customers may be asked to self-ship the product
• Reverse pickup charges (if applicable) will be communicated in advance

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7. Refunds

• Refunds are made in the form of Zeeva store credit
• Store credit will be issued within 5–7 working days after the returned product is received and inspected
• Store credit can be used on all products across www.zeevakodomo.com
• Shipping charges (if any) are non-refundable

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8. Exchanges

• Exchanges are subject to size and product availability
• Once the returned product is picked up and quality-checked, the replacement is dispatched
• If the requested item is unavailable, a store credit will be issued